Returns & Exchanges
At Boston Scally Co., we want you to be 100% satisfied with your cap; if the fit isn't right, we offer a 30-day window for returns and exchanges on all unworn items.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to download and print your prepaid shipping label, which will be sent directly to your email address.
Pack Your Gear
Place the original item in secure packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Drop Off and Track
Hand your package to the designated carrier; once we receive and inspect the item, your refund or exchange shipment will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing